Customer Help
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, high-demand periods, or due to product availability.
Shipping times depend on the customer’s location and the selected shipping method. Estimated delivery times are usually provided during checkout, but delays may occasionally occur due to courier services or customs processing.
Yes, tracking information is typically provided once an order has been shipped. Customers can use the tracking number to monitor the delivery status of their package.
Shipping delays can occasionally occur due to weather conditions, customs inspections, courier issues, or high shipping volumes. While we work to ensure timely delivery, we cannot guarantee carrier delivery times once the package has been shipped.
If a package is confirmed lost by the shipping carrier, customers should contact support with their order information. Eligible cases may qualify for a replacement or store credit depending on the situation.
Orders may only be modified or canceled before they are processed or shipped. Once an order has entered processing or shipping stages, changes may no longer be possible.
Customers are responsible for providing accurate shipping information during checkout. Incorrect or incomplete addresses may result in delays, failed delivery attempts, or lost packages.
Customers should contact support within 48 hours of delivery and provide clear photos of the damaged package or product so the issue can be reviewed.
If you need to swap an item
Returns and Exchanges
No. We do not offer refunds for orders placed on our website. All sales are considered final once payment has been completed.
No. Due to hygiene, safety, and product handling regulations, we do not accept returns of vape products or opened items.
Orders may only be canceled before processing begins. Once an order has been processed or shipped, cancellations are no longer possible.
We do not provide refunds, exchanges, or replacements based on flavor preference or personal taste dissatisfaction.
Customers are responsible for providing accurate shipping information. Refunds or replacements are not provided for orders shipped to incorrectly entered addresses.
Only in severe situations may a replacement or store credit be considered, such as:
- Incorrect item received
- Product damaged during delivery
- Defective product upon arrival
- Missing items from an order
These situations are reviewed individually and do not guarantee a refund.
No. Used, opened, or altered products are strictly non-refundable and non-returnable.
No. Shipping costs are non-refundable under all circumstances.